About Us

Our staff is available year-round to assist your district and employees with the ongoing administrative duties of your Plan.

You’ll be able to speak to a live member of the team, rather than an automated system, and each team member is assigned to Plans in specific states so we may provide a dedicated resource for you and your employees.

John Northenor's picture
John Northenor
Team Lead, Customer Service

Jubilee Taylor's picture
Jubilee Taylor
Customer Service Representative

Jessica Velasco's picture
Jessica Velasco
Customer Service Representative

Lisa Viegas's picture
Lisa Viegas
Customer Service Representative

Charla Knowles's picture
Charla Knowles
Customer Service Representative



Administered and Marketed by American Fidelity Assurance Company, dba AFPlanServ®

ESB-4252-0816